Refund and Cancellation Policy

Order Cancellation

You can cancel your laundry order before the pickup has been completed without any cancellation charges. Once the garments have been collected and the cleaning process has begun, cancellation may not be possible, or applicable charges may apply depending on the stage of processing.

Refund Policy

If you are not satisfied with the quality of our service, please contact us within 24 hours of delivery. We will inspect the issue and either reprocess the garments at no additional cost or issue a refund, as appropriate.

• Refunds are issued for confirmed service failures on our part
• Re-cleaning is offered free of charge when a garment is not cleaned to our quality standards
• Refunds are processed only after the reported issue has been reviewed

Failed Pickup or Delivery

If our team is unable to complete a scheduled pickup or delivery, we will notify you and reschedule at the earliest available slot. You will not be charged for a pickup or delivery that fails due to reasons on our side, such as a missed visit.

Non-Refundable Cases

Refunds are not applicable in the following circumstances:

• Orders that have already been fully cleaned and delivered as requested
• Service fees for special or express processing already completed
• Damage caused by items left in garment pockets
• Loss or damage caused by pre-existing defects in garments disclosed after processing

How Refunds Are Processed

Once a refund is approved, it will be processed using the original payment method. Depending on your bank or payment provider, it may take 5–7 business days for the refund to reflect in your account. For cash payments, refunds are issued via UPI or bank transfer.

Contact Us

If you have any questions about this policy, please contact us and we will be happy to help.