Privacy Policy
Your privacy matters to us. This policy explains how we collect, use and protect your personal information when you use our laundry and dry cleaning services.
Last updated: 13 August 2026
Information We Collect
We collect information that you provide to us directly when you book a pickup, create an account, contact us, or use our website. This information helps us deliver our services to you.
- Personal details such as your name, phone number, email address and delivery address
- Service information including the items you send for laundry, cleaning preferences and order history
- Payment details processed securely by our payment partners (we do not store full card details)
- Technical information such as your device type, browser and usage patterns when you visit our website
How We Use Your Information
We use the information we collect to provide, maintain and improve our services. We never sell your personal data to third parties.
- To schedule and manage laundry pickup and delivery
- To process your orders, payments and receipts
- To send you updates about your order status
- To respond to your inquiries and provide customer support
- To improve our website, services and customer experience
- To comply with legal and regulatory requirements
How We Protect Your Information
We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure or destruction. Access to your data is limited to authorised personnel only, and our website uses secure connections to protect information transmitted online.
Sharing Your Information
We do not rent, sell or trade your personal information. We may share limited information only when necessary to provide our services, such as with our delivery partners, payment processors, or when required by law or to protect the rights and safety of our customers and company.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes and enforce our agreements. When data is no longer required, we delete or anonymise it securely.
Your Rights
Depending on applicable law, you have the right to access, correct, update or request deletion of your personal information. You may also object to or restrict certain processing of your data, and you may withdraw your consent at any time.
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences and analyse website traffic. You can control cookies through your browser settings, but disabling them may affect some features of our website.
Contact Us
If you have any questions about this policy, please contact us and we will be happy to help.